Rules and Regulations
 
 
As an approved vendor, we are mandated to follow the rules and regulations set forth by the Alabama Department of Corrections.
 
All allowable items are included in the shopping pages based on the approval of the Alabama Department of Corrections.  If you have any questions about ordering, please contact our customer service department at ALcustomerservice@unionsupplydirect.com
 
 
Important Inmate Package Regulations:
 
Alabama Spring Incentive Package Program
 
Ordering Period: February 24 - March 26
     
Weight Limit: There is no weight limit
 
Package Limit: One Incentive Package per inmate allowed
 
Dollar Value Limit: Orders must be a minimum of $15 and cannot exceed the maximum of $150
 
 
 
Alabama Footwear Package Program
 
Weight Limit: There is no weight limit
 
Package Limit: There is no package limit
 
Dollar Value Limit: There is no dollar value limit
 
Special Note: Once you place your shoe order with Union Supply Direct, we are required by the AL Dept of Corrections to get facility approval for each order.  We handle this entire process for you and this approval process takes approximately 2 weeks.
 
Products: The products on this website are items which have been approved by the Albama Department of Corrections.  The shopping pages are organized into categories and subcategories.  You can choose an item by searching the category or you can type in the item number in the search box and you will be taken to the item of your choice.  If an item does not appear, it is either restricted or no longer available.  If you are uncertain about the eligibility of an item, please contact us. 
 
Order Inquiries: To inquire about an order, contact us at Union Supply Direct, Attention: Customer Service, P.O. Box 9018 Rancho Dominguez, CA 90224-9018 or send us an email at ALcustomerservice@unionsupplydirect.com.  Shoe orders will be shipped upon receiving approval by the facility and should deliver to the facility approximately 2 weeks after it is placed.  Please allow 2 weeks before contacting Customer Service in regards to the delivery status of your shoe order
 
Returns: Used, abused or damaged items cannot be returned, exchanged or refunded.  Please check all of your items upon receipt.  If any of these items are found to be defective or damaged in shipping, please notify your Shift Manager to arrange a return or exchange.  All original boxes and packaging material are required on any returned goods.  These goods will be replaced at no cost to you.  All merchandise that was ordered in error, for any reason, can be exchanged for $5.95.  All exchanges must be done within 30 days of purchase.
 
Payment Methods: Orders will be accepted when accompanied by cashier’s check, money order, or credit card (MasterCard, Visa or Discovery).  We accept Credit/Debit cards and prepaid cards with Visa/Mastercard logos.  There will be a hold on your credit card/debit card for the amount of the order at the time the order is placed.  The hold on your card will be removed and your card will be charged at the time the package ships.  For prepaid card payments, funds are deducted from your card and placed on hold at the time the order is placed.  A positive balance must be kept in the account until the package ships at which time your card will be charged.  Please note for Seasonal Package orders, your credit card/debit card will be charged at the time the order is placed.
 
* We accept major credit / debit cards and Prepaid Cards with Visa/Mastercard logos.
 
Layaway Program: Place your order with us today via our mail, website, fax, phone, and activate your Layaway Plan.  Make weekly, monthly payments, selecting the payment interval that best meets your needs.  Our Layaway Plan provides a monthly statement that is sent to you the first of each month throughout the duration of your layaway plan.  This is a free service at no additional cost to you.  This plan allows you the flexibility to make any payment, any amount, at anytime.  Multiple family members can pay for your order as well.
 
Layaway payments can be made in the following ways:
 
1.     By Mail: Send all payments to: Union Supply Direct, P.O. Box 9018 Attn: Layaway Plan Dept 99, Rancho Dominguez, CA 90220.
(Inmate name and number must accompany each payment.)
*Now accepting: money orders, personal checks, Visa, MasterCard and Discover payments
 
 
Cash Payment Option with ACE Cash Express: Before selecting this payment, use the ACE Cash Express store locator to verify that there is a convenient location near you. To make a payment, please take print your order summary page and bring with you when you make your payment.  You will need to provide the Order Reference (Sales Order) Number, the Exact Dollar Amount Due, Inmate ID Number, and Inmate’s Last Name.  Your payment will not be accepted without all four of these items.  ACE Cash Express will provide you with a receipt for your transaction.  Please keep this receipt to assist us in accessing your records.   Allow 2 business days for your payment to be applied to the order.
 
Shipping and Handling: 50% off shipping on all web orders over $100.  All other orders will be charged $5.95 (non-refundable)
 
Sales Tax: Sales tax is required by the State of Albama and will be automatically added to your order.  State and local taxes vary by location of each individual facility.  Please see the tax information below for the specific tax rate for your facility.
 
TAX RATE
FACILITY
5.5%
 Limestone Correctional Facility
6%
 Frank Lee Work Release Center
6.5%
 Kilby Correctional Facility, Montgomery Women's Facility

7%

 Bibb County Corr. Facility
8%
 AL Therapeutic Education Facility, Atmore Work Center, Draper Corr. Facility, Elmore Corr. Facility, G.K. Fountain/J.O. Davis Corr. Facility, Holman Corr. Facility, State Cattle Ranch, Staton Corr. Facility, Tutwiler Corr. Facility

8.5%

 Alex City Work Center, Easterling Corr. Facility
9%
 Birmingham Work Center, Bullock Corr. Facility, Camden Work Center, Decatur Work Center, Donaldson Corr. Facility, Elba Work Center, Hamilton Aged and Infirmed, Hamilton Work Center, Loxley Work Center

9.5%

 Ventress Corr. Facility

10%

 Childersburg Work Center, Perry County Detention Center, Red Eagle Honor Farm, St. Clair Corr. Facility, W.L. Petrey
10.5%
 Mobile Work Center